- act competently, in a timely way, and in accordance with instructions received and arrangements made:
- protect and promote your interests and act for you free from compromising influences or loyalties:
- discuss with you your objectives and how they should best be achieved:
- provide you with information about the work to be done, who will do it and the way the services will be provided:
- charge you a fee that is fair and reasonable and let you know how and when you will be billed:
- give you clear information and advice:
- protect your privacy and ensure appropriate confidentiality:
- treat you fairly, respectfully and without discrimination:
- keep you informed about the work being done and advise you when it is completed:
- let you know how to make a complaint and deal with any complaint promptly and fairly.
The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers. Those obligations are subject to other overriding duties, including duties to the courts and to the justice system. If you have any questions, please visit www. lawsociety.org.nz or call 0800 261 801.
Fees for my services are usually based on the time recorded at an hourly rate that will be advised to you. However, I may take into account other factors such as the importance; urgency and complexity of the matter; the amount or value of any property involved and the results achieved in setting a fee that is fair and reasonable.
I will periodically issue invoices either at the end of each month or when a particular stage of my services has been completed. Payment needs to be made within 14 days of the date of each invoice unless otherwise agreed in writing by me.
Invoices may include charges for disbursements that have been incurred in performing my services. For example, this could include filing fees charged by the Ministry of Justice for filing documents in court, charges for serving documents and fees charged by experts.
You will remain responsible for payment of all invoices even if you have requested that any invoices are directed to a third party for payment.
I may request you to pay funds into a solicitor’s trust account as a deposit towards payment of my legal fees and disbursements before I start any legal work and/or before I carry out any particular legal work e.g. a court hearing. The amount of the deposit is not an estimate unless that is agreed in writing between us.
Termination of services
My services will finish once they have been completed or we agree to end them earlier. You also have the right to bring my services to an end at any time by giving reasonable notice in writing to me. I can also decide to end my services for “good cause” which includes:
- If you give instructions that would require me to breach any professional obligations;
- If any of my invoices are overdue or if you have not paid a deposit that I have requested into a solicitor’s trust account;
- If you do not provide me with instructions in a sufficiently timely way.
I also reserve the right to suspend my services until any overdue invoice or deposit that has been requested by me has been paid and I will not be liable for any losses that may be incurred in those circumstances.
You will need to pay for my services (including disbursements) reasonably and properly provided to you up until they finish.
I store documents in a “cloud” based storage system. I take measures to keep these documents secure but I will not be liable for any loss that may be caused by unauthorised access to them.
You should keep copies of any documents that you have supplied to me or that I have supplied to you in case you need them after my services have finished.
Professional Indemnity Insurance
I hold professional indemnity insurance that meets or exceeds the minimum standards specified by the Law Society and I can provide you with particulars of those minimum standards upon request.
Limitation of liability
My duty of care is owed to you and my services are provided for your benefit. I accept no responsibility or liability to any other person who relies on my services.
My liability for any claim that is related in any way to the services provided by me is limited to the maximum amount of the cover of my professional indemnity insurance.
Please contact me by telephone or in writing if you have a complaint about my services or fees. If I cannot resolve your complaint then we can refer it to another barrister mutually agreed by us. Alternatively, the Law Society operates the Lawyers Complaints Service and you are able to make a complaint to that service. To do so, phone 0800 261 801 and you will be connected to the nearest Complaints Service Office, which can provide information and advice about making a complaint.
Lawyers’ Fidelity Fund
The Law Society maintains the Lawyers’ Fidelity Fund for the purpose of providing clients of lawyers with protection against pecuniary loss arising from theft by lawyers. The Fidelity Fund does not apply to barristers as we do not hold client funds.
These terms apply to all services carried out for you in any capacity now or in the future. I reserve the right to change any of these terms by notice in writing to you.